Shipping Policy

Please Note:
Shipping times and policies may vary by brand. Be sure to check individual product pages for brand specific shipping details.

Skyvia Outdoors Shipping Policy

Effective Date: 03/12/2025

1. Introduction

At Skyvia Stores, LLC, doing business as Skyvia Outdoors ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.skyviaoutdoors.com.

2. Shipping Destinations

Countries We Ship To: United States

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping:

  • Standard Shipping
  • Flat Rate Shipping

No Hidden Fees: All shipping costs are calculated and displayed at checkout.

4. Order Processing Time

Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.

Weekend and Holiday Orders: Orders placed on weekends or holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–2 business days

Notes: Delivery times are estimates and may vary due to factors such as weather, customs, or carrier delays.

6. Shipping Methods and Carriers
Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.

  • Domestic: USPS, UPS, FedEx
  • International: DHL, FedEx International

Shipment Tracking: Tracking information will be provided via email once your order has shipped.

Insurance: All shipments are insured against loss or damage. Please contact us promptly if you encounter any issues.

7. Order Tracking

Tracking Information: After your order ships, you will receive an email with:

  • Tracking Number
  • Carrier Name
  • Link to Track Your Package

How to Track Your Order: Visit www.skyviaoutdoors.com/track-order or the carrier’s website and enter your tracking number.

Need Help? If you need assistance, please contact Customer Service at support@skyviastores.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: Contact us if your package is delayed beyond the estimated delivery window.

  • Lost Packages:

    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage: Take photos of the damaged package and contents. Contact us within 7 days at support@skyviaoutdoors.com.
  • Resolution: We will arrange a replacement or refund as appropriate.

9. Missing Items

  • Reporting Missing Items: Contact us within 7 days of receiving your order. Provide your order number and missing item details.
  • Resolution: We will promptly investigate and resolve the issue.

10. Return and Refund Policy

Returns: Returns are accepted within 30 days of receiving your order.

Conditions:

  • Items must be unused, undamaged, and in original packaging.
  • Personalized or perishable goods may not be eligible for return.

Return Shipping Costs:

  • If the return is due to our error, we cover the return shipping.
  • If not, the customer is responsible for return shipping costs.

Refunds: Refunds are processed within 14 days after we receive the returned item and will be issued to the original payment method.

For more details, please refer to our Return and Refund Policy.

11. Incorrect Address
Address Accuracy: Customers are responsible for providing accurate shipping information.

Returned Packages: If a package is returned due to an incorrect address, we will contact you for reshipment. Additional shipping charges may apply.

12. International Customs and Duties
Customs Clearance: International shipments may require customs clearance, which can cause delays.

Taxes and Duties: Import duties, taxes, and charges are the buyer’s responsibility and are not included in the item price or shipping cost.

Customs Policies: Customs policies vary. Please check with your local customs office for more information.

13. Contact Information

If you have any questions or concerns regarding shipping:

Customer Service Email: support@skyviastores.com

Mailing Address:
Skyvia Outdoors
3390 Peachtree Road NE, Suite 320
Atlanta, GA 30326
United States

Customer Service Hours: Monday to Friday, 8:00 AM – 4:00 PM EST

14. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting. Please review this policy periodically for any updates.

Thank you for shopping with Skyvia Outdoors!
We appreciate your business and are committed to providing exceptional service.